Recently, I have realized the power and effectiveness of the statement "Can you please write it and give me"..
Let me explain...
I have registered for the BSNL broad band connection nine months back and have not got it yet. So I went to customer care, and asked the lady behind the counter about the status, and she very casually asked me to go to some RTNagar exchange and find out.
"Why cant you do it?" I asked..
"Nopes we dont have any person here who is responsible for the internet connections" she said
"Can you please write it and give me?" I said , "Please write that a customer has come to enquire for net connection and I cant help but ask him to go to some other place"
"No I cant do that", She said
"Why not?" I asked
"Because I am not responsible for the net connections" she said.
"Ok in that case, please write and give me that Customer Care is not responsible for net connections, for this kind of things customers are required to go exchange and find out", I persisted, "See, I dont want to complain, but just I want to figure out where I have to go for what"
Thats it, she started calling some numbers, gave my details, retrieved the information and told me.
Never mind what the information was, but I got some answer, and I avoided running to someother place.
This is the third time that I have employed this technique, First at the railway reservation and second at ICICI, and this time here.
I guess it works because people are afraid to give in writing, because they know that it is their responsibility and they are just running away from it. So if you persist, they would solve the problem for you.
Please use this freely, you dont have to be rude and all. Be nice and very straight. Trust me it works....